Terms & Policies
Privacy Policy
Privacy Policy
Introduction
This Privacy Policy (the “Privacy Policy”) applies to Leadmate Services (the “Services”), which include all Leadmate websites, including leadmate.ai (the “Site”), desktop and mobile applications (the “Apps”), software, and related services accessed via any platform or device that links to this Privacy Policy. This Privacy Policy describes our practices regarding the collection, use, and disclosure of personally identifiable information (“Personal Information” or “PII”) we receive when you visit, subscribe to, or otherwise interact with our Services. By using our Services, or by submitting information to us—whether through our Site, Apps, or other interactions with us—you accept the terms of this Privacy Policy.
As used in this Privacy Policy:
- the terms “Company”, “we,” and “us” refer to Leadmate, LLC;
- the terms “visitor,” “visitors,” “users,” “you,” and “your” refer to individuals who access or use our Services in their capacity as a private individual or consumer. Notwithstanding the foregoing, if your use of our Services arises out of your role as an employee, agent, or representative of the employer or other entity on whose behalf you create an account with or otherwise engage our Services (referred to herein as the “Company”), then you acknowledge and agree that Company’s collection of information from you relates solely to your use of our Services on behalf of the Company for business purposes only and not as a private individual or consumer.
By using the Services or by providing information to us while interacting with the Services, you consent to our use and disclosure of your Personal Information as outlined in this Privacy Policy. This Privacy Policy supplements any other privacy notice that we provide to you on specific occasions when we are collecting or processing your Personal Information.
This Privacy Policy is current as of the date that appears at the top of this page. Each time you visit the Site or otherwise use our Services, you should check the date of this Privacy Policy and review any changes since the last time you visited.
Our Services are controlled and operated within the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using our Services you consent to the transfer of information to countries outside of your country of residence which may have different data protection rules than those of your country.
This Privacy Policy is written in the English language. We do not guarantee the accuracy of any translated versions of this Privacy Policy. To the extent any translated versions of this Privacy Policy conflicts with the English language version, the English language version shall control.
Information We Collect
We may collect information directly from you through your use of the Services and automatically through your use of the Site. We collect three basic types of information: Personal Information, Sensitive Personal Information, and Non-Personal Information.
Registration may be required for you to access and interact with certain aspects of our Services. You may, however, browse the informational areas of the Site without giving your Personal Information to us. You are under no obligation to provide us with Personal Information; however, your refusal to do so may prevent you from being able to utilize certain features of the Services.
As used in this Privacy Policy:
- The term “Personal Information” (“personal data” under the GDPR) means information that directly or indirectly identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked to, a particular visitor (such as a visitor’s name, address, email address, and telephone number) and also includes any Non-Personal Information that, with the aid of additional information, can identify a particular visitor. Personal Information does not include publicly available information from government records, deidentified or aggregate information, or information excluded from the scope of “Personal Information” or “PII” as defined by applicable law. Because of the nature of our Services, the term “Personal Information” or “PII” also includes the information, including Personal Information and Sensitive Personal Information, you gather, process, receive and/or upload to the Services or otherwise provide to us. We rely on your compliance with our Terms of Service or any other agreement you have with us, in which you represent and warrant that you have express permission to process all information you upload to the Services.
- The term “Sensitive Personal Information” means information that reveals your social security, driver’s license, state identification card, or passport numbers, account log-in, financial account, debit card, or credit card numbers, racial or ethnic origin, religious or philosophical beliefs, trade union membership, political opinions, mental or physical health diagnosis, sexual orientation or gender identity, citizenship or immigration status, biometric or genetic information, data collected from a known child, the contents of mail, email, and text messages, and precise geolocation data. Company does not request or require you to provide Sensitive Personal Information or other protected classification characteristics. However, we ask that you carefully consider the information contained within any text or materials uploaded or submitted to or through the Services to ensure that you are not providing such categories of Personal Information. As used in this Privacy Policy, we include Sensitive Personal Information as Personal Information. Any Sensitive Personal Information collected will only be used to the extent necessary to provide our Services to you, or as otherwise permitted by applicable data privacy laws and regulations.
- The term “Non-Personal Information” means information that, without the aid of additional information, cannot be directly associated with a particular visitor. We may collect Non-Personal Information from you that may not by itself reasonably identify you as the source when you use our Services, or otherwise interact with us. Non-Personal Information may include: (i) device type, (ii) device operating system, (iii) internet browser type, (iv) internet service provider, (v) referring/exit pages, (vi) date/time stamp, and (vii) clickstream information. We will take reasonable measures to ensure that Non-Personal Information we collect is not personally identifiable and may not later be easily used to identify you as required by applicable law.
In the last twelve (12) months, the types of Personal Information we have collected, use, stored, and disclosed may include:
Category | Type(s) of Information |
Identifiers | First Name, Last Name, Address, Email, Phone Number, IP Address |
Financial Information | Credit/Debit Card Number (Last Four Digits), Expiration Date, Security Code, Verification Information |
Categories of PII Listed in the CA Consumer Customer Records Law | First Name, Last Name, Address, Phone Number Information within this category may overlap with other categories. |
Characteristics of Protected Classifications under CA or US Law | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information |
Internet or Other Similar Network Activities | Browsing History, Search History, Interactions with the Services |
Professional or Employment-Related Information | Employer, Role, Occupation |
Geolocation Data | Geolocation, beacon based location, GPS location You may disable our use of certain identifiers and activities through your device or browser settings. |
Communication Data | Interactions with or through Company’s Services, including third-party messaging services, apps, and websites, or by telephone, emails or notifications. This may include call recordings, chat transcripts, and email correspondence. |
Business Data | Verification documentation about your business, employee contact details and physical location of business (i.e. Federal Employer Identification Number (EIN)), other employer screening information |
How We Collect Information
The information we collect depends on how you use our Services, or otherwise interact with us. We collect Personal Information and Non-Personal Information in various ways, including:
Information You Provide to Us
If you are merely a visitor and do not interact with any web forms on the Site, we do not collect any Personal Information about you, except to the limited extent described below. However, there may be circumstances in which you choose to provide Personal Information to us directly through an online web form available on our Site or by subscribing to receive ongoing email updates from Company about our Services.
We also collect Personal Information when you (or your Company) create an account, activate a subscription, and/or upload information to the Services. This may include your name, previous name(s), title, professional title and Company name, education, billing and mailing addresses, phone number and email address, profile photo, billing information (payment information), purchase history, demographic information, preferences, subscription data, and your username and account credentials. We may also collect information to verify your identity, including your name, date of birth, government-issued identification details, and similar information to verify your identity or the identity of your Company.
Through your use of the Services, we may also collect information regarding your interactions with our Services and communication features, including all of the information you input, record, or provide to us while using the Services (“Services Data”). Services Data specifically includes the content of any text, recordings, chats, personal preferences, and other information you input and include in the Services, such as feedback, comments, questions, video, audio, pictures, and other communications. Additionally, we may receive information from you through your use of chatbots, digital assistants, or other interactive bots across the Services. If you grant permission in your device settings, certain features of the Services may also have access to your device and contacts. We may also share this Services Data with other third parties at your request, including to enable your use of certain features and functionalities of the Services.
If you subscribe to receive email updates from Company, we may contact you to provide you with information about our Services and publications and to communicate with you for other marketing purposes. If you decide to subscribe to our Services, we will collect additional contact and other information about you or your Company. Please be aware that these communications may be sent to you by a third-party service provider on our behalf. You may opt-out of receiving such communications by following the opt-out instructions provided in the email.
Through your use of the Services, we may also record and retain phone calls, text messages, chat transcripts, and other written or electronic communications sent through the Services. By using such features of the Services, you consent to our recording and retention of such communications in accordance with this Privacy Policy.
Information Collected Automatically
We may use various tracking technologies to automatically collect information each time you (or an electronic device associated with you) visit or interact with our Services. For example, certain Personal Information may be collected automatically through the use of browser cookies and other technologies. Our Services may utilize certain behavioral tracking technologies from third parties such as web analytics companies and third-party advertising platforms. These third party services collect information about you (including Personal Information) and your online activities over time and across different websites when you use our Services.
We or our third-party service providers may also collect Personal Information from email providers, communication providers and social networks, such as your interactions with our email, text, chatbot, phone call, or other communications, including through the use of pixel tags (also known as clear GIFs), which may be embedded invisibly in our communications or related service offerings.
Personal Information and Non-Personal Information that may be automatically collected includes: the type of computer or other device used to visit the Site and that device’s unique identifier, internet service provider (ISP), IP address, geographic location, language settings, operating system, browser information, and other technical information. We may also collect information about your activity on the Site and interaction with our Services (for example, the date and time of your visit, which links you click, and how much time you spend interacting with us online).
Cookies
Our Services use cookies and other web technologies to improve the performance of the Services and to enhance your browsing experience. Certain areas of our Site also use cookies to understand more about you, so we can offer you a more personalized browsing experience.
What is a cookie?
A “cookie” is technology that allows our Services to store tokens of information (an “identifier”) in your browser. Cookies can be “Persistent” or “Session” cookies. Persistent Cookies remain on your device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent cookies in connection with our Services. Cookies are not used to determine the personal identity of anyone who is merely visiting our Site. On certain pages of our Site, cookies are used to help us track your interests while you browse the internet, so we can tailor more relevant advertising to you, and understand what is important to you.
How do I disable cookies?
Most browsers automatically accept cookies. However, you can change your browser settings to block cookies in the future or to warn you when cookies are being sent. If you do not want to receive a cookie through your use of our Services via the Site, you have the option of setting your browser to notify you when you receive a cookie, so that you may determine whether to accept it or not. However, please be aware that if you decline or disable cookies in your browser, you may not be able to fully experience some parts of our Site.
Do Not Track Disclosure
We currently do not respond to web browser “Do Not Track” or “DNT” signals.
Information Collected From Third Parties
We may collect Personal Information about you from third parties or other publicly available sources. For example, we may collect Personal Information about you from connected third-party services (where you authorize us to connect your third-party account to your Company account), social media platforms, analytics providers, or advertising networks, among other publicly available sources. We do not make any representations or warranties concerning, and will not in any way be liable for, any informational content, products, services, software, or other materials available through third parties. Your use of third parties’ services and/or third party websites is governed by and subject to the terms and conditions of those third parties and/or third party websites. We encourage you to carefully review the privacy policies and statements of such third parties and/or third party websites.
Use of Your Personal and Non-Personal Information
We may use your Personal Information for lawful business purposes to help enhance your experience when using our Services. These purposes include:
Providing our Services: We may use your Personal Information and Services Data to fulfill the purpose for which you provide it. For example, if you ask us to communicate with a third party on your behalf, we will use your information to contact that third party as requested.
Direct Marketing: We may use your Personal Information to send you promotional materials. You have the right to opt-out of receiving direct marketing.
Customer Service and User Communications: We may use your Personal Information to help us respond to your inquiries, questions, requests, and support needs more efficiently.
User Experience Personalization: We may use your information to personalize the Services to your interests and preferences. For example, we may use such information to tailor the content and information that we send or display to you, offer personalized recommendations, help, and instructions, or otherwise personalize your experience while using our Services. We may also use Personal Information and/or Non-Personal Information in the aggregate to analyze users’ browsing and usage activities and patterns in order to understand users’ interests and preferences with respect to our Services. This will help us optimize your experience on our Services.
Business Optimization: We may use your Personal Information and/or Non-Personal Information to improve the content on our web pages, to customize the content and layout of our web pages, conduct internal research and development, administer surveys or market research, and in managing our everyday business needs. We may also use your feedback to improve our Services, including by monitoring, auditing, and analyzing trends, usage, and activities on the Services. All of this is done with the intention of making our Services more useful for you.
Safety and Security: We may use your Personal Information and/or Non-Personal Information to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.
We also may, in compliance with applicable law, share your information, including Personal Information, with our third-party service providers for these purposes. We will not collect additional categories of Personal Information or use Personal Information we have collected for materially different, unrelated, or incompatible purposes without providing you notice.
Third-Party Use of Cookies and Other Tracking Technologies
Some content available through the Services, including on the Site, may be served by third-parties, including advertisers, ad networks and servers, content providers, lead providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Controlling your Personal Information below.
Use of Intercom Services
Without limiting the generality of otherwise applicable provisions elsewhere in this Privacy Policy, we use certain third-party analytics services to help understand and analyze your use of our Services, with the intention of improving your experience. In particular, we provide a limited amount of information about our users (such as your sign-up date and certain limited Personal Information, like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to help us collect data for analytics purposes when you visit our Site or use our Services.
As a data processor acting on our behalf for our business purposes, Intercom analyzes your use of our Site and Services and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Help Desk products may also provide you with access to other third party applications, including payment processors such as Stripe. You should consult these third parties’ privacy notices for further information on their use of your Personal Information.
In providing their services to us, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, in an effort to help us enhance your overall user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.
Disclosure of Personal Information
We may disclose any collected information, including Personal Information, for our business purposes as described below. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, we have disclosed Personal for a business purpose to the categories of third parties indicated below.
We may also “share” certain collected information, including Personal Information, with certain third parties so that our Services are able to function properly and to deliver relevant personalized ads to you on and off our Site. We do not “sell” your Personal Information to third parties for money. However, some of these disclosures—including for purposes of delivering personalized advertisements to you—may constitute the “sharing” or even the “sale” of Personal Information under certain U.S. state privacy laws even though they involve no exchange of money. We do not knowingly “share” or sell Personal Information from children under the age of 16 for advertising purposes.
We may disclose your Personal Information outside of Company to the third parties identified below for a legitimate business purpose:
To Our Affiliates and Partners
We may disclose your Personal Information to our affiliates, including companies within the Leadmate Group. We may also disclose your Personal Information to our trusted business partners who help us understand users of our Services, reach new audiences, and introduce new opportunities to members of our community.
To Third Parties at Your Instruction
We may disclose your Personal Information and other Services Data if you request us to make such information available to a third party, and such request furthers the purposes of our Services.
To Advertising and Marketing Partners
We may disclose Non-Personal Information to third party advertising partners who help us serve advertisements across the web. This information does not identify you personally, but may be used by those marketing and advertising partners and other third parties to enable them to recognize you on other sites and services. Depending on where you reside, this disclosure may be considered a “sale” and you may have the right to opt out.
To Our Service Providers, Vendors, and Contractors
We may disclose your Personal Information where the disclosure is necessary to fulfill your request and involves a third-party organization with which Company has a relationship. For example, we may disclose your Personal Information to third-party vendors, service providers, contractors, or agents who perform specialized functions on our behalf. These third parties may include those who assist us with, for example, information technology, payment processing, and other administrative support services to operate our Services.
To Law Enforcement or Other Officials
We may disclose your Personal Information to law enforcement or other government officials if it relates to a criminal investigation or alleged criminal activity. We may also disclose your Personal Information: (i) if required or permitted to do so by law; (ii) for fraud protection and credit risk reduction purposes; (iii) in the good-faith belief that such action is necessary to protect our rights, interests, or property; (iv) in the good-faith belief that such action is necessary to protect your safety or the safety of others; or (v) to comply with a judicial proceeding, court order, subpoena, or other similar legal or administrative process.
To Transaction-Related Parties
If we become involved in a transaction involving the sale of our assets, such as a merger or acquisition, or if we are transferred to another company, we may disclose and/or transfer your Personal Information as part of the transaction. If the surviving entity in that transaction is not us, the surviving company may use your Personal Information pursuant to its own privacy policies, and those policies may be different from this Privacy Policy.
With Your Consent
We may disclose your Personal Information to other third parties for any purpose as directed by you or otherwise with your consent. If you post content through our Services in a manner that is intended to make that content public or otherwise searchable by others, we reserve the right to share such information with third parties at our discretion, subject to agreement with such third parties. Where permitted by applicable law, we may share your Non-Personal Information for any purpose not prohibited by applicable law or inconsistent with this Privacy Policy or any written representation we have made to you at the point and time of the collection.
Categories of Personal Information Disclosed for a Business Purpose
In the last twelve (12) months, we may have disclosed the following categories of Personal Information to third parties for a lawful business purpose:
Personal Information Category | Category of Third-Party Recipients |
Identifiers | Affiliates, Service Providers, Internet Cookie Data Recipients (i.e. Google Analytics), Data Analytic Providers, Government Entities, Operating Systems and Platforms, Social Networks |
Financial Information | Affiliates, Service Providers |
Categories of PII Listed in the CA Consumer Customer Records Law | Affiliates, Service Providers, Internet Cookie Data Recipients (i.e. Google Analytics), Data Analytic Providers, Government Entities, Operating Systems and Platforms, Social Networks |
Characteristics of Protected Classifications under CA or US Law | Affiliates, Service Providers, Internet Cookie Data Recipients (i.e. Google Analytics), Data Analytic Providers, Government Entities, Operating Systems and Platforms, Social Networks |
Professional or Employment-Related Information | Affiliates, Service Providers, Government Entities |
Internet or Other Similar Network Activities | Affiliates, Service Providers, Internet Cookie Data Recipients (i.e. Google Analytics), Data Analytic Providers, Government Entities, Operating Systems and Platforms, Social Networks |
Geolocation Data | Affiliates, Service Providers, Internet Cookie Data Recipients (i.e. Google Analytics), Data Analytic Providers, Operating Systems and Platforms, Social Networks |
Categories of Personal Information “Shared” or “Sold”
In the preceding twelve (12) months, we may have “shared” or “sold” the following categories of Personal Information to third parties for the purposes described above, subject to your right to opt-out of such sharing or sale. Certain data privacy laws define “sharing” as the disclosure of Personal Information for purposes of cross-context behavioral (“targeted”) advertising. However, we do not collect or compile Personal Information obtained through your use of our Services for traditional sale to outside parties for consumer marketing purposes.
Personal Information Category | Category of Third-Party Recipients |
Identifiers | Internet Cookie Data Recipients (i.e. Google Analytics), Advertising Networks, Data Analytic Providers |
Categories of PII Listed in the CA Consumer Customer Records Law | Internet Cookie Data Recipients (i.e. Google Analytics), Advertising Networks, Data Analytic Providers |
Characteristics of Protected Classifications under CA or US Law | Internet Cookie Data Recipients (i.e. Google Analytics), Advertising Networks, Data Analytic Providers |
Internet or Other Similar Network Activities | Internet Cookie Data Recipients (i.e. Google Analytics), Advertising Networks, Data Analytic Providers |
Geolocation Data | Internet Cookie Data Recipients (i.e. Google Analytics), Advertising Networks, Data Analytic Providers |
We do not sell or share any Sensitive Personal Information, and do not have actual knowledge that we sell or share the Personal Information of any consumer under 16 years of age.
Controlling your Personal Information
As a user of our Services, you have certain legal rights related to your Personal Information.
If at any time you would like us to rectify, erase or restrict the processing of your Personal Information or delete your user account, if you would like to obtain confirmation whether or not your Personal Information is processed by us, or if you would like to exercise your right to data portability or withdraw your consent to processing (where applicable), please make the appropriate changes through your user account settings or contact us using the Contact Information below.
To help us process your request, please provide sufficient information to allow us to identify you in our records. We reserve the right to ask for additional information verifying your identity prior to disclosing any Personal Information to you. Should we ask for verification, the information you provide will be used only for verification purposes, and all copies of the information will be destroyed when the process is complete.
If you do not wish to receive update messages and/or direct marketing communications from us, you may opt-out by following any instructions included in the communication or by contacting us at the Contact Information provided below. Please be aware that although you may opt-out of update messages and/or direct marketing communications, we reserve the right to email you administrative notices regarding our Services, as permitted under the CAN-SPAM Act.
We will make commercially reasonable efforts to respond to opt-out requests and handle requests to access, update, change, or delete Personal Information as quickly as possible.
Regarding tracking technologies and related advertising, you can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts or functions of our Services may then be inaccessible or not function properly.
Residents of certain US States may have additional privacy rights not specifically set forth in this Privacy Policy. If you believe you have such additional rights and wish to exercise them, you may contact us using the Contact Information below. Company is committed to complying with all applicable data privacy laws and regulations, however, please note that your rights are limited to the extent permitted by applicable law.
Legal Rights
GDPR Data Subject Rights
This Policy may be applicable to data subjects located within the European Economic Area and the United Kingdom (collectively, the “EEA”). Therefore, this Policy is drafted to comply with the E.U. General Data Protection Regulation (EU) 2016/679 and the U.K. GDPR (collectively, the “GDPR”). If you are a data subject located in the EEA, the GDPR grants you certain data privacy rights. Your rights include the:
- Right to Access: You have the right to request a copy of your PII.
- Right to Rectification: You have the right to request that we correct any mistakes in your PII.
- Right to Erasure: You have the right to request that we delete your PII.
- Right to Restrict Processing: You have the right to restrict processing of your PII.
- Right to Object to Processing: You have the right to object to our processing or your PII.
- Right to Data Portability: You have the right to receive your PII in a structured, commonly used and machine-readable format.
- Right to Not be Subject to Automated Individual Decision Making: You have the right not to be subject to a decision based solely on automated processing.
To exercise your rights, please use the Verifiable Consumer Request method described below. Please be aware that your rights are limited to the extent permitted by applicable law.
CCPA California Resident Rights
If you are a California resident, the California Consumer Privacy Act of 2018, as amended, (the “CCPA”) grants you certain additional data privacy rights. Your rights include the:
- Right to Access: You have the right to request a copy of the specific pieces of PII that we have collected about you in the previous twelve (12) months. The information will be delivered by mail or electronically. Upon receipt of a Verifiable Consumer Request, we will disclose:
- The categories of PII we have collected about you;
- The categories of sources from which PII is collected;
- Our business purpose for collecting or selling PII;
- The categories of third parties with whom we share or sell PII, if any; and
- The specific pieces of PII we have collected about you.
- Right to Data Portability: You have the right to receive your PII in a portable, readily usable format that allows you to transmit your information to another entity without hindrance.
- Right to Correct Inaccurate Information: You have the right to request that we correct inaccurate information about you that we maintain.
- Right to Deletion: You have the right request that we delete your PII.
- Right to Be Free from Discrimination: You have the right to not be discriminated against by us for exercising any of your rights under the CCPA. Unless permitted by the CCPA, we will not:
- Deny goods or services to you;
- Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
- Provide a different level or quality of goods or services to you; or
- Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
To exercise your rights, please use the Verifiable Consumer Request method described below. Please be aware that your rights (including those enumerated elsewhere in this Policy) are limited to the extent permitted by the CCPA or other applicable law.
Additional California Privacy Rights
California’s “Shine the Light” law permits Users of our Services that are California residents to request certain information regarding our disclosure of PII to third parties for their direct marketing purposes. To make such a request, please contact us at the Contact Information provided below.
Other State-Specific Rights
Residents of certain other US States may have additional privacy rights not specifically set forth in this Privacy Policy. If you believe you have such additional rights and wish to exercise them, you may contact us using the Contact Information below. Company is committed to complying with all applicable data privacy laws and regulations, however, please note that your rights are limited to the extent permitted by applicable law.
Verifiable Consumer Requests
You can exercise your legal rights by submitting a Verifiable Consumer Request to us by:
- Calling us at +1 (629)-205-0900;
- Emailing us at support@leadmate.ai.
Only you, or someone legally authorized to act on your behalf, may make a Verifiable Consumer Request related to your PII. Making a Verifiable Consumer Request does not require you to create an account with us. California residents may only make a Verifiable Consumer Request for access to PII twice in a 12-month period.
The Verifiable Consumer Request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with PII if we cannot verify your identity or authority to make the request and confirm the PII relates to you. We will only use PII provided in a Verifiable Consumer Request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We will acknowledge receipt of a Verifiable Consumer Request within ten (10) days. We endeavor to respond to Verifiable Consumer Requests within thirty (30) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the Verifiable Consumer Request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to Verifiable Consumer Requests, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Withdraw Consent
Generally, we do not process Personal Information based on explicit consent. However, in the event we do, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on said consent before its withdrawal. If you would like to withdraw your consent, please contact us at the Contact Information provided below.
Data Retention
We will retain your Personal Information while you maintain an account with us or to the extent necessary to provide our Services. Thereafter, we will keep Personal Information for as long as reasonably necessary: (i) to respond to any queries from users; (ii) to demonstrate we treated users fairly; (iii) for ordinary business continuity procedures; and/or (iv) to comply with any applicable laws. We delete Personal Information within a reasonable period after we no longer need the information for the purposes set out in this Privacy Policy.
SPAM
We do not participate in bulk email solicitations that you have not consented to receiving (i.e., “Spam”). We do not sell or disclose customer lists or email address lists to unrelated third parties. Except as otherwise provided herein, we do not share Personal Information with any third party advertisers.
Social Media and User-to-User Communication Services
You may wish to participate in various forums, chats, and other communication-enabling services which we make available to you through our Services. The main aim of these features is to facilitate and allow you to communicate with others through our supported Services. However, we cannot be held responsible if you share Personal Information through these functions that is subsequently used, misused, or otherwise appropriated by another user of our Services. When you share Personal Information directly with other users of our Services or provide it to us to share on your behalf, those users may choose to share your Personal Information with additional parties. Company is not responsible for such sharing.
Third Party Links and Features
We may provide links on the Site or otherwise in connection with the provision of our Services that link to other websites maintained on separate servers by individuals or organizations over which we have no control.
We may also offer you the opportunity to connect to the Services and/or create a user account with the Services using a third-party service, such as a social networking or social media platform. If you choose to connect to the Services using a third-party service, please understand that you may be sharing your Personal Information and other profile or account information from that third-party service with us. The Personal Information that is shared will depend on the settings you have enabled with that third-party service. We encourage you to review the privacy policies of such third-party services prior to using them to connect to or otherwise interact with the Services to understand how your Personal Information is shared and used in this context. The Services may also include tools provided by us or third-party services that enable you to communicate with other parties. If you use any such tools in connection with the Services, we encourage you to ensure that you only send messages to individuals who have provided you with their permission to send such messages.
We make no representations or warranties regarding the accuracy, or any other aspect of the information located on or received through third-party links, features, or servers. A link to a third party’s website or features should not be construed as an endorsement by us, even if it is framed entirely within a page of our Services. We make no representations or warranties regarding how user data is stored or used on third-party servers. Please note that this Privacy Policy does not apply to information that you provide to third parties or to information that third parties collect from you. Nor does this Privacy Policy apply to your information that we have shared with third parties. Whenever a third party receives your information, that information becomes subject to the third party’s privacy practices.We recommend reviewing the privacy statement of each third-party site linked from our Services to determine their use of your Personal Information.
Security
Company works to protect the confidentiality and security of information it obtains from users of its Services. Access to such information is limited and procedures are in place designed to safeguard the information from loss, misuse, and improper disclosure. With that said, please keep in mind that it is impossible under any available technology for us to identify and prevent all potential threats. Despite our efforts, no security measures can guarantee perfect security; nor can we guarantee that the information you provide will not be intercepted by others while being transmitted over the Internet. We are not liable for acts of third parties, and where the security of your information is beyond our control, we cannot guarantee the privacy of such information.
International Data Transfer
Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
We operate the Site and Services from our offices in the United States. If you are located outside of the United States and choose to provide information to us, please note that we transfer your information, including Personal Information, to the United States and process it there. Upon transfer to the United States, any Personal Information would then be subject to United States laws, and may be subject to disclosure to the United States’ governmental authorities, courts, law enforcement, or regulatory agencies of that country, pursuant to United States laws.
In the event we transfer your Personal Information outside of your state, province, country, or other governmental jurisdiction, we will take commercially reasonable measures to ensure such transfers comply with applicable data protection laws and Personal Information is securely transferred. If you have any questions about our data transfer practices, please contact us at the Contact Information provided below.
Children
We do not offer our Services or promote the Site or our Services to, nor do we intentionally collect or retain Personal Information from, children who are younger than 18 years of age. If we discover that we have inadvertently collected information from a child under 18 years of age, we will promptly take all reasonable measures to delete such information from our systems.
Modifications to Privacy Policy
We reserve the right to update this Privacy Policy from time-to-time in our sole discretion. If our privacy practices change materially in the future, we will post an updated version of the Privacy Policy to the Site. It is your responsibility to review this Privacy Policy for any changes each time you use the Site or our Services, or otherwise interact with us. If you do not agree with the changes made, we will honor any opt-out requests made after the Effective Date of a new privacy policy.
File a Complaint
If you would like to file a complaint with us about our privacy practices, please contact us at the Contact Information provided below. If you are a data subject located in the EEA, the GDPR grants you the right to lodge a complaint with a competent supervisory authority as well. For those data subjects located in the EU, please use the following resource to find a competent supervisory authority: https://edpb.europa.eu/about-edpb/board/members_en. UK data subjects can utilize the following resource: https://ico.org.uk/global/contact-us/.
Contact Us
If you have questions or you do not feel that your concerns have been addressed in this Privacy Policy, please contact us by email at: legal@leadmate.ai. Please note that basic, unencrypted email is inherently insecure and can be intercepted and read by others. You should not include any sensitive medical, financial, or other Personal Information in your emails to us.
Effective Date
This Privacy Policy was last modified as of the effective date printed above. This version of the privacy policy replaces and supersedes any prior privacy policies applicable to the Services.
